Simply select the box size, choose your meals and then pick your delivery date and frequency. Your box will be delivered to your door, ready for you to enjoy!

Our subscription is fully flexible so you can change box size, meals and delivery frequency to suit your needs.

No, there is no minimum commitment period. The subscription can be cancelled or paused at any time.

You can determine the box size when you create your delivery schedule. The subscription has a minimum order quantity of 6 products per delivery - just like one-time orders.

Unfortunately, it is no longer possible to place a one-time order with us. We now only offer subscription orders. The reasons for this change and more information can be found in our article here: https://every-foods.com/en/blogs/every-mission/why-sub-only. We made this decision in order to offer our customers a better service and more flexibility. Thank you for your understanding.

We know that tastes and cravings can change. You can adjust your delivery at any time with just one click and add or replace new bowls.

You are afraid that you will miss your delivery date? Don't worry, we will send you a reminder in advance. You can still make changes and adjustments at short notice.

You can flexibly adjust the delivery interval, the box size and the box content for your subscription at any time in your account. Based on your delivery interval, all upcoming delivery dates will be suggested to you. You will receive a notification before each upcoming delivery. You configure the first delivery normally via our online store.

You are on the go a lot and therefore can't predict which delivery interval suits you? We give you the option to either skip or pause your next delivery. This way you are 100% flexible even with a subscription.

We are currently available in Germany, Austria, Switzerland, Belgium, Luxembourg, Liechtenstein and The Netherlands.

We are currently unable to offer this option, but we are in constant contact with various delivery services so that we cannot rule out this option for the future.

Your order will arrive on your selected delivery day between 8:00 and 18:00, on the day before delivery the delivery service will give you a more precise delivery window of about 2 hours. Please note that this delivery window is not obligatory and that unforeseen events can always occur with the delivery service, which means that the delivery service may not be able to keep to this time window.

Short and sweet, no!

Currently, we do not deliver to any packing stations. The reason for this is that your order should be refrigerated immediately and, above all, we cannot control the temperature in a packing station.

UPS

For your order with us, a general drop-off authorisation is deposited with UPS, i.e. the delivery may also be made without a signature. You can define the desired drop-off location during the check-out process. Alternatively, you can add the drop-off location to your order later by contacting our support. Please note that we can only do this up to two working days before your chosen delivery date. After that we can no longer intervene. Please do not change your delivery date with UPS myChoice, as we cannot guarantee refrigeration in this case.

DPD

DPD also has a general delivery authorisation for your order, i.e. the delivery may also be made without a signature. You can define the desired drop-off location during the check-out process. Alternatively, you can add the drop-off location to your order later by contacting our support. Please note that we can only do this up to two working days before your chosen delivery date. Unlike UPS, you should receive an SMS from DPD before the delivery. There you have the possibility to reply accordingly to define the delivery location.

The most important thing about delivery is that your products arrive frozen. To guarantee this, we use a combination of active (e.g. refrigerated transport, dry ice or cold packs) and passive (e.g. sustainable insulation of the packaging) cooling, depending on the delivery location.

If, contrary to expectations, your products are not completely frozen, please contact us at hello@every-foods.com. and we will find a solution as soon as possible.

Did you know that over 99% of our deliveries arrive perfectly frozen?

1. One-time orders

For a successful cancellation, our Customer Care Team must be able to communicate your cancellation request to logistics in a timely manner. Therefore, always note our opening hours: Monday to Friday, 10am - 6pm, Saturday to Sunday, 10am - 4pm and no staffing on public holidays.

As a rule, you can cancel 2 working days before the scheduled delivery until 16:00 by e-mail or chat.

Example:

Delivery date: Friday, 12.05. Cancellation possible until: Tuesday, 9.05., 16:00 hrs.

2. Subscription

If you created an account when you set up your subscription, you can easily manage your order yourself. If you are unable to log in to your account, please contact our Customer Care Team. You can easily pause your order, change the delivery interval or choose a new delivery date. In the following guide, we explain step by step how to do this.

You can track your parcel as soon as it is on its way here.

Something is unusual or didn't work with your delivery? Please contact us here and we will get back to you as soon as possible.

Our insulating mat is made of recycled waste paper and can therefore be disposed of in the waste paper bin. The cover does not pose a problem here. The foil is separated in the recycling process in the pulper, just like adhesive tape, which is often still attached to the cardboard boxes in household paper waste. But you are also welcome to separate it in advance.

The cooling system is a combination of dry ice and cooling elements. The cooling elements consist of water with a high salt content and can therefore also be reused in domestic use. Dry ice is solid carbon dioxide (CO₂) with a temperature of approx. -80 °C.

Please be careful with the dry ice packaging, which is made of plastic. Pick it up carefully by the tip and throw it into the recycling bin.

Why don't you use reusable packaging? We do not offer reusable packaging at the moment. Out of love for the environment, we are already working on adaptive solutions and hope to be able to offer reusable packaging soon.

Until then, rest assured that all our packaging materials are made from sustainable raw materials that can be recycled very easily.

To log in to your account, please click on "Login" on the top right of the page. Enter the e-mail address connected with your subscription and you will receive a one-time password by e-mail, which you can then enter into the field provided on the page. Please note that the one-time password is only valid for 15 minutes.

You can manage your addresses here in your account.

If you want to change the address of your active subscription, you can do this in your subscription settings here.

You have the option to unsubscribe from the newsletter at any time. To do so, you can use the link provided in the newsletter. You will find this link at the end of the email. Simply click on the "Unsubscribe" link and confirm your unsubscription.