FAQ & SERVICE

Orders & shipping

Fill your shipping cart with your favorite products and have them delivered directly to your door. Once you have made your selection, choose a delivery date that suits you best and
We deliver our products in a package with compostable insulation and use dry ice as a coolant to ensure the products arrive frozen.

We offer payment by credit card (Visa, Mastercard, American Express), PayPal, Klarna and Sofort Bank.

  • Standard Express Delivery: €5.99.
  • Standard Express Delivery: Free shipping on orders of 8 bowls or more.
  • Morning Express before 12 PM: €7.99 (only applies to shipments within Germany).
  • Morning Express before 12 PM: €4.99 on orders of 8 bowls or more (only applies to shipments within Germany).

Conventional Delivery 
The day before your delivery date, we pack your parcel in our warehouse and hand it over to our shipping partner. In Germany, the Netherlands, Belgium, Luxembourg and Denmark (Tuesdays to Fridays) and Austria (Wednesdays to Fridays), your parcel will arrive at the requested delivery date. Please be present at the time of delivery to receive your parcel. Important: put the products in your freezer by the evening on the day of the delivery at the latest. If you can’t be there, please fill out a drop-off permission online. Then the package can be dropped with a neighbour (please inform them about this) or at a different convenient place. A note next to the doorbell with a drop-off authorization is also very helpful.

If you can't be there, please fill out a drop-off permission online. Then the package can be dropped with a neighbour (please inform them about this) or at a different convenient place. A note next to the doorbell with a drop-off authorisation is also very helpful.

Please don't change your delivery date to a later day once the order has been placed, as this will interrupt the cooling process and affect the products.

Dropp Delivery
After your order has been placed, Dropp will receive the details of your order and prepare the delivery. The package will be delivered in your chosen delivery window. The products will be delivered in a paper bag, without a cooling agent (dry ice). To avoid disruption in the cooling chain, it is essential that you are at home to receive the delivery. Once received, please be sure to put the products directly in the freezer.

Dry ice is condensed carbon dioxide (CO2) with a temperature of approximately -80°C. It’s an ideal way to maintain a cold temperature for the transport of frozen products. Furthermore, it evaporates without dampening the package. Nevertheless, dry ice is fairly dangerous and it’s important to be aware of some safety measures when handling it. Dry ice should not be touched with bare hands or come into contact with humans or animals. Touching dry ice can cause cold burns that are painful.

For protection, we seal our dry ice so that you can in fact touch it, and easily dispose. Dry ice also displaces oxygen, so be careful not to spend too much time in small spaces with poor ventilation. Even when opening your box, try not to inhale the fumes.

Our packaging consists of sustainable raw materials that can be disposed in waste paper recycling. The insulating mat is made of hemp and is compostable.

In Germany we work with UPS, Liefergrün and Dropp. Liefergrün and Dropp are environmentally friendly delivery services. They bring the packages to you via bike for the “last mile”. Liefergrün is represented in many major German cities, while Dropp currently does same day deliveries in Berlin, Düsseldorf and Hamburg. In Belgium, the Netherlands, Luxembourg and Denmark, your package is delivered with UPS and Austria is serviced by UPS and DPD.

Preparation & storage

Our serving size is typically designed for one person. If you're not very hungry it can be split into two portions.

Our meals are fool-proof and ready in 10 minutes. Even the most inexperienced cook will be able to prepare our meals quickly and easily.

In a pan (recommended): empty the frozen contents of your Every. product into a preheated pan. Set stove at a high heat and place a lid on the pan. Wait 8-10 minutes until all the ingredients have thawed. If necessary, add a bit of water to accelerate the thawing process. Stir occasionally to ensure an even sear and add seasoning as desired.

In the microwave: pour content into a microwave-friendly container and heat for 7-8 minutes at 800W. Stir occasionally.

Adding a bit of water helps control the thawing process. If you use a lid then less liquid will evaporate. Your stove might also be slightly too hot, maybe decrease the heat a bit.

Of course! Just put the frozen contents in a microwave-friendly container and heat for 8-10 minutes at 800W. Stir occasionally.

The size of one bowl's packaging is 17 x 14 x 5 cm.

Stored in a freezer, our meals keep for up to a year. You can also keep them in your fridge, as long as you consume them within 1-2 days. Important: once thawing has started, don’t refreeze!

Products

Our ingredients are frozen immediately after harvest at peak ripeness. That way, the texture and nutritional benefits remain perfectly preserved. The ingredients are then brought to our production site in northern Germany where we transform them into our delicious meals.

We adhere to very strict sustainability criteria sustainability criteria sustainability criteria when sourcing our ingredients. The majority of which come from regional areas. We know exactly from where each individual ingredient comes from and can therefore offer our customers 100% transparency in our supply chain. However, due to our modest production process, we don’t currently possess the capacity to track all of the data on demand. Since the specification of inaccurate data would cause difficulties, we currently have to deal without exact origin details. If this project goes well, it is right at the top of our to-do list to highlight all ingredients “live” here on the Internet and on the packaging, thus offering you maximum transparency.

Shock freezing is an excellent way to naturally preserve food. This technology is not only gentle on the environment, it also keeps food in perfect condition. Our high quality raw ingredients are harvested at peak ripeness. We immediately shock freeze everything, which preserves the cell structure, taste, texture and nutritional benefits. This makes our food much fresher than produce found in the supermarket, which often lies around for days. Shock freezing protects food from decomposition and maintains optimal quality and freshness. This also enables a long shelf life. Frozen products keep for months at a time, so you don’t need to be stressed about expiration dates, cause they won’t be anytime soon. Quality, freshness and optimal nutrition that keeps. Ready for you to enjoy when it suits you best. Less stress, less waste with maximum benefits and time-saving convenience.

Click here to find out more about the benefits of shock freezing.

All of our products are entirely free of additives, preservatives or flavoring. We can guarantee this, because we process all of our ingredients ourselves. Our sourcing and production adheres to a strict no bullshit policy. Therefore, we can promise that our products are free of preservatives, flavour enhancers, emulgators, artificial colorings, or anything similar. We also completely reject so-called "functional additives" which are additives without an E-number. These are quite common in the food industry and are designed to fool consumers. A good example would be "egg protein" – sounds harmless but is in fact an additive. We don’t include any of that in our products. Only whole, clean ingredients. 100% quality, 0% bullshit.

We don’t want any of that in our products!

Bowls

Our serving size is typically designed for one person. If you're not very hungry it can be split into two portions.

Our meals are fool-proof and ready in 10 minutes. Even the most inexperienced cook will be able to prepare our meals quickly and easily.
In a pan (recommended): empty the frozen contents of your Every. product into a preheated pan. Set stove at a high heat and place a lid on the pan. Wait 8-10 minutes until all the ingredients have thawed. If necessary, add a bit of water to accelerate the thawing process. Stir occasionally to ensure an even sear and add seasoning as desired.

Adding a bit of water helps control the thawing process. If you use a lid then less liquid will evaporate. Your stove might also be slightly too hot, maybe decrease the heat a bit.

Of course! Just put the frozen contents in a microwave-friendly container and heat for 8-10 minutes at 800W. Stir occasionally.

The size of one bowl's packaging is 17 x 14 x 5 cm.

Stored in a freezer, our meals keep for up to a year. You can also keep them in your fridge, as long as you consume them within 1-2 days. Important: once thawing has started, don’t refreeze!

Soups

2. One portion is a starter, 2 portions are a full meal. Share it with someone as a starter or make it the main course (did we mention we have beautiful sourdough bread that pairs perfectly?)

2, so the whole pack!

Hot Coconut does not contain any grains or other starchy components so it’s definitely less filling than the other soups. 500g contain 350kcal. Works great as a starter, with some sides (Thai basmati for instance!) or just plain - up to you to decide.

For soups, you will add way more water to the pan than for bowls. Water makes the block dissolve quickly and without much stabbing/stirring. Hence: no need for the little sauce cubes - we only use them for bowls when relatively little water is added.

Bread

Artisanal Bread means it is actually handmade. At the bakery the doughs are handled very softly and are let to rest in tubs so they can fully develop their aroma. Industrially produced doughs can only do this to a limited extent, since both the time and the space for the dough to rest is a cost factor. In addition, such soft doughs are not exactly "machine friendly", which is an additional problem for the industry. Know-how and passion combined, result in artisan pastry.

Since it is a handmade product, small discrepancies may occur. When forming the buns, our baker not only looks at weight but also volume - some buns simply have a bigger volume because of small changes in the dough structure/air pockets. This is the inconvenience of artisanal bread, but in our opinion totally worth it :)

Yes you can! Let the bread thaw so that it softens slightly. Then slice it in half so that it fits into your toaster sheath. Put on high heat and voila!

Our bread is made by a traditional baker who handles all sorts of flours. Even if products without gluten were made, we could not sell them as gluten-free. Through the ambient air, as well as the circulating air in the oven, flour dust could technically get onto gluten free products.

Smoothies

If you have a hand blender that is not very powerful, it might be that you have to add slightly more water than what is indicated on the packaging. Another trick is to let the smoothie thaw slightly before blending it, or simply let it sit for a few minutes half-way in the blending process. Using hot water can help too, as well as a minute of defrost in the microwave.

In our standing blender, 20-30 seconds is enough for a classic smoothie consistency - depending on your blender it could also take longer.

We recommend you drink your smoothies within 8 hours of blending it.

Raw Cakes

Vegan cakes that do not require baking or even heating to temperatures of above 46°C. This means that the chemical processes of baking are not in place. Ingredients’ taste and nutritional values are not altered through heat. Raw cakes do not contain flour either but rather are made with more nutritionally-dense ingredients such as oats. As all our other products they are vegan, therefore do not contain eggs or butter. Our raw cakes are incredibly dense with precious ingredients (oats, dates, coconut sugar, nut butters) and are made in an artisanal way. We work in small batches to guarantee perfect quality.

We do not recommend that, as the chocolate will melt and burn. We recommend simply letting your raw cake defrost for at least 30 minutes out of the freezer before eating it - no further preparation needed! The longer you let it sit, the softer it will get.

Yes you can, up to 21 days! Just bear in mind that the raw cakes should stay in the sealed packaging or at least be covered in an airtight container until you eat them, in order to prevent fridge odors from getting into your raw cake.

The plastic wrap is required so that we can be sure that the product does not take up ambient moisture. Also, without it we wouldn’t be able to store the raw cakes in our current facility that is (still) nut-free. We are looking for a better plastic-free solution - if you have any ideas who we could contact let us know!

Ginger Shots

Generally there are two methods to produce & conserve juices:

1. The conventional (and cheaper) process is pasteurization through heat or pressure. The pasteurization process kills bacteria, however, along the way it also kills off the good stuff too: vitamins, minerals, enzymes, phytonutrients and last but not least the taste!

2. Cold pressing - The name says it all: we carefully press our ingredients under a strict hygiene and temperature protocol. That way we overcome issues that come along with pasteurization. So how do we ensure that our shots stay stable, safe and still have a convenient shelf life? From the moment we cold press the raw materials, we constantly keep the juice cooled and airtight. Once the shot cups are sealed we do what we love to do - we freeze them! The result: A cold pressed ginger shot with super intense spiciness and flavor.

We recommend consuming the shot within 4 hours after defrosting.

No worries - that’s just good old physics: once we seal our cups, we instantly freeze them which leads to the simple result of liquid expanding inside the sealed cup. That means less space for the remaining air between the juice and the lid.

Customer Care

Our team is available Monday to Friday from 8am to 8 pm.